This policy explains how Wuzhou Holycome Jewelry Co., Ltd. handles personal and business information collected through this website and in the course of trade.
Information we collect
- Enquiry information — name, business email, company, country, phone number, product interest, order quantities and the message you submit.
- Quote list information — the products and quantities you add to a quote list, stored against a cookie identifier.
- Order and payment information — invoicing details and payment references needed to fulfil and document an order.
- Technical information — page paths visited, referring URL and a robot/human flag, used to understand which pages are useful.
- Marketing subscriptions — your email address if you opt in to price updates.
Why we collect it
To answer enquiries and prepare quotations, to produce and ship orders, to comply with export, tax and customs requirements, to improve the website, and — only with your consent — to send occasional price and stock updates.
What we do not do
- We do not sell, rent or trade your information to third parties.
- We do not share your designs, files or order specifications with other customers.
- We do not send marketing email to buyers who have not opted in.
Who we share information with
Only where necessary to fulfil your order: couriers and freight forwarders for delivery, customs brokers and authorities as required by law, and payment providers for processing. Each receives the minimum information needed for its function.
Cookies
We use a small number of functional cookies: one to keep your quote list, one for the administration session if you are a staff user, and basic server-side logging. We do not use advertising or cross-site tracking cookies.
Retention
- Enquiries: 24 months, then deleted.
- Orders, invoices and shipping documents: as long as required by accounting and export regulations, typically 5–7 years.
- Marketing subscriptions: until you unsubscribe.
- Quote lists: 90 days from the last activity.
Security
Data is transmitted over encrypted connections where available, access to customer records is limited to staff who need it, and the administration area is password-protected with session controls. No system is perfectly secure, so please avoid sending sensitive payment credentials by email.
Your rights
You may request access to the information we hold about you, ask for corrections, request deletion where we have no legal obligation to retain it, object to marketing at any time, and request a portable copy of the data you provided. Write to sales@holycome.com and we will respond within 30 days.
Changes
If this policy changes materially we will update the date below and, for significant changes affecting how we use your information, notify subscribers by email.
Last updated: 2025. Controller: Wuzhou Holycome Jewelry Co., Ltd., Gem Building, Xihuan Road, Wuzhou, Guangxi 543000, China.
Legal bases we rely on
Where data protection law applies — for example when dealing with buyers in the European Union — we rely on three bases. Performance of a contract covers order processing, shipping and invoicing. Legitimate interests cover answering enquiries, preventing fraud and understanding which pages of the site are useful. Consent covers marketing email, which you can withdraw at any time by replying to any message or writing to the address below.
International transfers
Our operations are in China, so enquiry and order data is processed there. Where a buyer is located in a jurisdiction with cross-border transfer restrictions, we handle the transfer on the basis of contractual necessity and, where required, standard contractual clauses. We keep transfers to the minimum needed to supply the goods.
Exercising your rights
To request access, correction, deletion, restriction or a portable copy of your data, email sales@holycome.com with your company name and the email address you used. We will acknowledge within five working days and respond substantively within 30 days. If you believe we have handled your information incorrectly, you may also complain to the supervisory authority in your own country.